Reference

Legal terms for your account

We keep this page tied to the choices that affect your account: eligibility, data use, and how a request moves through our team.

Local law firstData on fileCookies for sessionEmail or chat
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bapetogel Legal terms for your account
CONTACT ROUTE

Where to send legal requests

For a legal request, the fastest path is the contact that matches your account record. Live chat handles quick access questions, email works for written change requests, and WhatsApp helps when we…

Live chat Use live chat when you need a quick legal answer about access or identity. We keep the thread tied to your account, and our team reads it every day from 08:00 to 22:00 WIB.
Email Send written requests to the address in your account footer. Email works well for data edits, record copies, or a written refusal to process a region-specific access change, and we reply in the same channel.
WhatsApp WhatsApp is useful when your request depends on a phone number check. Send the registered number, your account name, and the last wallet reference so we can match the record before we act.
DATA CARE

How we handle data and access

This section explains how we keep the notice practical. We match each request to the account on file, check the channel you used, and only then edit stored details.

Data capture

We store the contact details you submit, the device you use, and the payment reference tied to the account. That lets us confirm ownership and trace DANA, OVO, GoPay, or QRIS records when a legal question arrives.

Cookie use

Cookies keep your session alive, remember language choice, and reduce repeated checks on the same browser. You can clear them in your browser settings, but the next visit may ask you to confirm your details again.

Account security

A unique password and a private device are the first line of protection. If you open the account on shared hardware, log out after use and avoid saving the browser login so the next person cannot reach your records.

Record retention

We keep records only for the time needed to resolve requests, support account safety, and meet local record duties. When the purpose ends, we remove or anonymise the file according to the rule that applies.

Change requests

To change an account detail, send the request from the contact on file and include the current account name plus a recent payment reference. We compare both points before anything is edited, so the change stays tied to you.

Access limits

If local law changes, or your region does not permit access, we may pause the account path until the rule is clear again. That keeps the notice aligned with the place where you are reading from.

Common legal questions from you

These questions cover the parts of legal handling you are most likely to check before opening an account: what we store, how cookies work, who can ask for changes, and how access depends on local law. If your case is urgent, send the request from the same contact you used on the account so we can match it faster.

We keep the details you enter, the contact method you confirm, and the payment reference linked to DANA, OVO, GoPay, or QRIS checks. We use it only to verify ownership, answer requests, and settle record questions.

Cookies remember your session, language choice, and whether the browser already passed a check on this device. If you clear them, the next visit may ask for confirmation again before we show account records.

Send the request from the registered email or WhatsApp number, add your account name, and include a recent payment reference if you have one. We match those details before any edit moves forward.

We keep records only as long as needed for account safety, dispute handling, and local record duties. After that, we remove or anonymise the file so it no longer carries the same detail level.

You can ask as the account owner or through a contact we can clearly match to that account. If the request comes from somewhere else, we will ask for stronger proof before we touch the record.

No. Access depends on local law and is available only where local law permits. If your region does not allow it, we may block the account path or pause it until the rule changes.

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